Delete your StockedUp account
Publish at: https://stockedup.ai/delete-account
Last updated: 18 October 2026
You can delete your StockedUp account in the app, or by email if you cannot sign in.
Statistical Edge Ltd (company number 16277247) operates StockedUp. Privacy questions: support@statisticaledge.co.uk. Registered office: Statistical Edge, 124 City Road, London, United Kingdom, EC1V 2NX.
Delete in the app
- Open StockedUp and sign in with the account you want to delete.
- Go to Settings.
- Under Account, tap Delete account.
- Confirm, then type
DELETE.
This removes:
- Your Firebase login (email/password or Google). Your sessions on other devices are signed out.
- Your StockedUp profile
- Your voice-usage counters
- Pending venue invites sent to your email address. Invites you already accepted or that were withdrawn stay in the venue's history with your email and name removed.
- Records of verification and invite emails sent to you or by you (kept only to rate-limit sending)
- Local inventory data on that device
Venues:
- If you are the only member of a venue, that venue is deleted with its sections, items, stocktakes, related cloud records, and website analytics events about that venue.
- If another owner remains, the venue stays as it is and your membership is removed.
- If the venue has other members, no other owner, and at least one manager, ownership moves to the manager who joined first (the oldest active manager). Your membership is then removed. The venue and its inventory stay for the team.
- If the venue has other members and no manager, deletion stops and asks you to transfer ownership first. Promote a manager or transfer ownership in the team screen, then delete the account again.
Billing:
- Subscriptions you pay for are cancelled straight away (no further charges, no refund for the current period), and your Stripe customer record (saved card, billing contact) is deleted. Stripe may keep payment records it is legally required to keep.
- A venue that stays with the team keeps its plan until the end of the period you already paid for. After that the new owner starts their own plan; they never get access to your card or billing details.
- A subscription someone else pays for (for example the venue's previous owner) is not changed.
Delete by email
If you cannot use the in-app steps, email support@statisticaledge.co.uk with the subject StockedUp privacy request.
Include the email address on the account and say that you want the account deleted. We may need to confirm you control that address before we delete it. The same venue rules above apply: a venue you alone own is deleted; a shared venue stays with the team, and we may ask a remaining owner or manager to confirm what should happen to venue data that is not only yours.
What we do not promise about OpenAI
If you used voice stocktake, recordings and transcripts were sent to OpenAI to provide that feature (transcription with gpt-4o-mini-transcribe; the transcript and item names with gpt-4o-mini). Deleting your StockedUp account deletes the voice-usage counters we store. It does not by itself describe or change how long OpenAI keeps that content. See the OpenAI Privacy Policy.
Related
Privacy policy: https://stockedup.ai/privacy